Bryte Technology Solutions offers Help Desk Services that truly support your business goals. From the simple, to the complex our technicians are here to help your business continue to run smoothly.
Information technology is a business enabler, yet finding the right mix of support and management, enables business in ways that traditional support can match.
Managed Services are about being proactive, identifying issues before they happen.
Help Desk, is your first line of support when your business needs it. Simple questions, left unanswered often lead to larger questions and problems without resolve. Feeling though your employees can reach out for assistance when needed, just is not a solution.
Help Desk is a service from Bryte Technology Solutions that is included in your monthly Managed Services Plan. There is no need to worry about costs, when you are a Managed Services Customer, our technicians are here to assist your employees when they need that assistance, professionaly, and with resolve.
Help Desk can also be a service which you pay hourly for. We have have the internal resources to help you feel confident in the resolutions we provide. Hourly serves are build in 15 minute blocks, and our team reviews each case to assure the proper amount of time is spent, to address customer resolove and costs concerns.
Help Desk Services
At the Help Desk, our Bryte Technology Solutions technicians can help with:
- Operating System Issues
- Line of Business Application Support and Installation
- Password and Account Resets, Creations, and Management
- System Down
- Security Issues
- Hardware failures, installations, and configurations
- Training, assisting clients to get the most out of thier software and hardware uses.
FAQs
I am a Managed Services Client, what is the cost per help desk call?
Bryte Technology Solutions is a comprehensive information technology solution provider. Our Help Desk is part of your monthly subscription, and is there to assure our clients get the most out of their technology investments. We want our clients to feel like the help desk is an extention to their current staff, and there to help when that help is needed, not an extra cost that needs to be controled.
Hourly Vs Managed Services Client
We offer services that allow our clients the most flexibility. Which includes clients whom perform to pay for support in an hourly format. As a client of Bryte Technology Solutions, you have the option to choose, if a contract is not right for you. Hourly allows you to pay for 15 minutes, a block of support time that allows your staff, and your self to get answers and assistance when you need it, how you need it. Our hourly rates are affordable, and an efficient way to managed your technology.
Is Help Desk included with Projects?
Help Desk is included with all Projects. Our Project teams, and technicians are briefed on the status of your project and understand the need you may have during your project rollout. We view the help desk as the funnel to success, and understand that even the greatest projects still need the support they deserve to make them the success they are. During your project, our Help Desk Technicians will support you and your employees under the project itself, assuring that your not paying an extra charge to successfully address issues within the projects deployment.
What are the hours of the Help Desk?
Currently Bryte Technology Solutions is a 8am to 5pm, phone service. We offer after hours support to all clients, respecting that issue don’t just happen during business hours. Our after hours support team is here to assist you in your needs, our after hours team will assess your needs, troubles or issues and provide a clear time to resultion for you. Please note that our after hours support team is on a call back bases, as respect thier time and work life blance.
Enhance your teams Technology Experince, and know its going to work when you need it to!
- Supportive, proactive, focused on your business
- Thoughtful, aligned, and focused.
- Experience proactive support.